Terms of Service

1. Overview

This website is operated by CuranovaLabs. Throughout the site, the terms “we,” “us,” and “our” refer to CuranovaLabs.

By visiting our website, placing an order, creating an account, subscribing to our communications, or using any part of our services, you agree to be bound by these Terms of Service, including any additional policies referenced on this website.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access our website or purchase our products.

We reserve the right to update, change, or replace any part of these Terms by posting updates to this page. Your continued use of the website after any changes are posted means you accept those changes.

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a parent or legal guardian to use this website.

You agree to provide accurate, complete, and current information when placing an order or creating an account.

3. Website Use

You agree not to use our website, products, or services for any unlawful, harmful, abusive, fraudulent, or unauthorized purpose.

You agree not to:

• Violate any applicable laws or regulations
• Submit false or misleading information
• Interfere with the security or functionality of the website
• Upload viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems
• Copy, scrape, or exploit website content without permission
• Harass, abuse, insult, harm, defame, or discriminate against others
• Use our products or website in a way that infringes the rights of others

We reserve the right to restrict, suspend, or terminate access to our website or services if we believe these Terms have been violated.

4. Products for Personal Use

Products purchased from CuranovaLabs are intended for personal, non-commercial use only.

You may not resell, redistribute, modify, export, or commercially exploit our products without our written permission.

We reserve the right to limit, cancel, or refuse orders that appear to be placed by resellers, distributors, or unauthorized third parties.

5. Health and Wellness Disclaimer

CuranovaLabs products are wellness products and/or dietary supplements. Information provided on our website is for general informational and educational purposes only.

Nothing on this website should be considered medical advice, diagnosis, or treatment. Our products are not intended to diagnose, treat, cure, or prevent any disease.

You should consult a qualified healthcare professional before using any supplement, especially if you:

• Are pregnant or nursing
• Have a medical condition
• Take medication
• Are under medical supervision
• Have allergies or sensitivities
• Are purchasing for someone else with specific health concerns

Individual results may vary. We do not guarantee specific results from using our products.

6. Product Information and Accuracy

We do our best to ensure that product descriptions, images, pricing, availability, promotions, and other website information are accurate and up to date.

However, we do not guarantee that all information on the website will always be complete, accurate, current, or error-free.

We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been submitted.

This may include changes to:

• Product descriptions
• Prices
• Promotions
• Product availability
• Shipping estimates
• Images
• Ingredient or supplement information
• Order details

We also reserve the right to cancel or refuse any order if information on the website was inaccurate at the time the order was placed.

7. Product Images and Packaging

We make reasonable efforts to display our products, labels, packaging, and colors accurately.

However, actual product packaging, colors, bottle design, label design, or presentation may vary slightly due to manufacturing updates, screen settings, supplier changes, or branding improvements.

Such minor differences do not affect your statutory rights.

8. Pricing and Promotions

All prices are listed in the currency shown at checkout unless stated otherwise.

Prices, discounts, promotional offers, bundles, and availability are subject to change without notice.

We reserve the right to modify, suspend, or discontinue any product, offer, promotion, or discount at any time.

Promotions may be limited by:

• Time period
• Location
• Customer eligibility
• Product availability
• Order quantity
• Discount code conditions

Only one discount or promotion may apply per order unless clearly stated otherwise.

9. Payment

By submitting payment information, you confirm that:

• You are authorized to use the payment method provided
• The payment information is accurate and complete
• You authorize us or our payment processors to charge the total order amount
• You are responsible for any fees charged by your bank, card provider, or payment provider

We do not directly store full payment card details. Payments are processed securely by third-party payment providers.

If your payment is declined, reversed, disputed, or marked as suspicious, we may cancel or delay your order.

10. Order Acceptance

After placing an order, you may receive an order confirmation email. This confirmation does not guarantee final acceptance of your order.

We reserve the right to accept, decline, cancel, or limit any order for any reason, including but not limited to:

• Payment issues
• Fraud prevention
• Stock availability
• Pricing errors
• Shipping restrictions
• Incorrect customer information
• Suspected unauthorized resale
• Violation of these Terms

If we cancel your order after payment has been made, we will issue a refund to the original payment method where applicable.

11. Shipping and Delivery

You are responsible for providing a complete and accurate shipping address.

We are not responsible for delays, failed deliveries, lost packages, or additional costs caused by:

• Incorrect shipping information
• Missing apartment, unit, or house numbers
• Failed delivery attempts
• Refusal of delivery
• Customs delays
• Carrier delays
• Weather conditions
• Local postal disruptions
• Events outside our reasonable control

Once an order has been shipped, we may not be able to change the shipping address or cancel the order.

Delivery estimates are estimates only and are not guaranteed unless explicitly stated.

12. Delivery Confirmation

If the shipping carrier marks an order as delivered, this may be considered proof of delivery.

If your package is marked as delivered but you cannot locate it, please check with household members, neighbors, your building reception, local postal office, or the carrier.

We will do our best to assist, but we are not responsible for packages lost or stolen after delivery confirmation has been provided by the carrier.

13. Customs, Duties, and Import Fees

For international orders, customs duties, taxes, VAT, import fees, brokerage fees, or other charges may apply depending on your country.

Unless clearly stated otherwise at checkout, these charges are your responsibility.

We are not responsible for delays, returns, or additional charges caused by customs procedures or import regulations.

14. Returns and Refunds

Returns, refunds, exchanges, and guarantees are governed by our Refund Policy and Return Policy, where applicable.

To request a return or refund, you must contact our customer support team within the applicable return period.

Refund eligibility may depend on:

• Product condition
• Whether the product has been opened or used
• Hygiene and safety requirements
• Return window
• Proof of purchase
• Whether the product was purchased directly from CuranovaLabs
• Compliance with our return instructions

Refunds are typically issued to the original payment method. Processing times may vary depending on your payment provider or bank.

15. Money-Back Guarantee

If CuranovaLabs offers a money-back guarantee, trial period, or satisfaction guarantee, the specific conditions will be described on the relevant product page, checkout page, or Refund Policy.

Unless stated otherwise, guarantees only apply to products purchased directly from our official website.

We reserve the right to refuse guarantee claims that appear fraudulent, abusive, excessive, or inconsistent with the purpose of the guarantee.

16. Subscriptions and Recurring Billing

If we offer subscription products, subscription plans, or recurring deliveries, the terms of that subscription will be shown at checkout before purchase.

By purchasing a subscription, you authorize us or our payment processor to charge your selected payment method on a recurring basis until the subscription is cancelled.

You are responsible for managing or cancelling your subscription before the next billing date.

Subscription orders that have already been processed, charged, or shipped may not be eligible for cancellation or refund unless required by law or stated in our Refund Policy.

17. Account Information

If you create an account, you are responsible for maintaining the confidentiality of your login details.

You agree to notify us immediately if you believe your account has been accessed without authorization.

We are not responsible for losses caused by unauthorized account access where you failed to protect your login information.

18. Marketing Communications

By providing your email address or phone number, you may have the option to receive marketing communications from us.

You can unsubscribe from promotional emails by clicking the unsubscribe link in our emails.

For SMS marketing, you can opt out by following the instructions provided in the message.

Even if you opt out of marketing, we may still send transactional messages related to your order, account, shipping, returns, or customer support.

19. Reviews, Testimonials, and User Submissions

If you submit reviews, testimonials, photos, videos, comments, feedback, ideas, or other content to us, you grant CuranovaLabs the right to use, reproduce, publish, display, edit, and distribute that content for business, marketing, advertising, and promotional purposes.

You confirm that any content you submit:

• Is accurate and truthful
• Is based on your genuine experience
• Does not infringe the rights of others
• Does not contain unlawful, offensive, misleading, or harmful material

We may remove, edit, or refuse user-submitted content at our discretion.

Testimonials and reviews represent individual experiences. They do not guarantee that every customer will have the same results.

20. Intellectual Property

All content on this website, including text, graphics, images, videos, product names, logos, icons, layouts, designs, and software, is owned by or licensed to CuranovaLabs.

You may not copy, reproduce, modify, distribute, sell, or exploit any part of the website or brand materials without our written permission.

Using our brand name, product names, images, or content for unauthorized resale, advertising, impersonation, or misleading promotion is prohibited.

21. Third-Party Tools and Links

Our website may include links to third-party websites, tools, apps, payment processors, shipping platforms, or other services.

We are not responsible for the content, accuracy, privacy practices, policies, or actions of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

22. Optional Tools

We may provide access to third-party tools or features that we do not monitor or control.

You acknowledge that access to such tools is provided “as is” and “as available” without warranties, representations, or conditions of any kind.

Use of optional third-party tools is entirely at your own risk.

23. Limitation of Liability

To the fullest extent permitted by law, CuranovaLabs and its owners, directors, employees, contractors, suppliers, service providers, affiliates, and partners shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of our website, products, or services.

This includes, but is not limited to:

• Loss of profits
• Loss of revenue
• Loss of data
• Loss of goodwill
• Product misuse
• Delivery delays
• Website interruptions
• Third-party service issues
• Health or wellness outcomes
• Unauthorized access to your information

Where liability cannot be excluded under applicable law, our liability shall be limited to the maximum extent permitted by law.

24. Disclaimer of Warranties

Our website, products, and services are provided on an “as is” and “as available” basis unless expressly stated otherwise.

We do not guarantee that:

• The website will be uninterrupted or error-free
• Product information will always be complete or current
• The website will be free from viruses or harmful components
• Products will meet every individual expectation
• Your results will match testimonials, reviews, or marketing examples

Nothing in these Terms excludes rights that cannot be excluded under applicable consumer protection laws.

25. Indemnification

You agree to indemnify and hold harmless CuranovaLabs, its owners, employees, contractors, partners, service providers, and affiliates from any claims, damages, losses, liabilities, costs, or expenses arising from:

• Your breach of these Terms
• Your misuse of our website or products
• Your violation of applicable law
• Your infringement of third-party rights
• Any false, inaccurate, or misleading information you provide

26. Force Majeure

We are not responsible for delays or failure to perform caused by events outside our reasonable control, including but not limited to:

• Natural disasters
• War or civil unrest
• Strikes or labor disputes
• Carrier delays
• Customs delays
• Pandemics or public health restrictions
• Supplier disruptions
• Power outages
• Internet or platform outages
• Government actions

27. Governing Law

These Terms shall be governed by the laws applicable to the business entity operating CuranovaLabs, unless mandatory consumer protection laws in your country provide otherwise.

Important: Replace this section with the correct jurisdiction for your legal entity.

Suggested version if using your US LLC:

These Terms shall be governed by the laws of the State of [insert state], United States, without regard to conflict of law principles.

Suggested version if using a Dutch entity:

These Terms shall be governed by the laws of the Netherlands, without regard to conflict of law principles.

28. Dispute Resolution

If you have a concern or dispute, please contact us first so we can try to resolve it informally.

Where permitted by law, disputes shall be resolved individually and not as part of a class, collective, or representative action.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

29. Severability

If any part of these Terms is found to be unlawful, void, or unenforceable, that part shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

30. Termination

We may terminate or suspend your access to our website or services at any time if we believe you have violated these Terms.

The sections of these Terms that by their nature should survive termination shall continue to apply after termination.

31. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on our website, form the entire agreement between you and CuranovaLabs regarding your use of our website and purchase of our products.

32. Contact Information

Questions about these Terms should be sent to us at:

CuranovaLabs
Email: curanovalabs@gmail.com