FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Find Answers About ImpulseX and FitSupplyLab
How does the ImpulseX EMS technology work?
ImpulseX uses gentle electrical muscle stimulation to trigger real muscle contractions. It helps tone, strengthen, and improve endurance without the strain of traditional workouts.
Is it safe to use?
Yes. All ImpulseX units are CE-certified and comply with international safety standards. You’ll feel a pulsing contraction, not a shock — and the intensity is fully adjustable.
How long should each session last?
Use it for 20 minutes per session, 4–5 times per week. Consistency is key for visible results.
When will I start seeing results?
Most users notice improved muscle tone and recovery within 2–4 weeks of consistent use.
Where are your products made?
ImpulseX devices are engineered and tested by our production partners in Asia, following strict European safety standards.
What if I’m not satisfied with my purchase?
No problem. We offer a 30-day satisfaction guarantee. If your product arrives damaged or doesn’t meet expectations, contact our support team for a replacement or refund.
Find answers about shipping, returns, and support.
Customer Care & Support
How long does delivery take?
Orders are processed within 24 hours. Average delivery time is 7–13 business days, depending on your location. You’ll receive a tracking link by email once your order ships.
Do you offer free worldwide shipping?
Yes. Every order includes free tracked worldwide shipping — no hidden fees or extra costs at checkout.
How can I track my order?
You’ll receive a tracking link automatically by email once your order ships. You can also track it anytime through our Track Your Order page.
What is your return policy?
We offer a 60-day satisfaction guarantee. If your product arrives damaged or you’re not satisfied, contact our support team and we’ll replace or refund it — no questions asked.
What if my item arrives late or damaged?
If your delivery takes longer than expected or your item arrives damaged, contact support@fitsupplylab.com within 30 days of receipt. We’ll resolve it quickly.
Where is my order shipped from?
Depending on availability, we ship from our global fulfillment partners in Asia, the EU, or the US to ensure the fastest delivery times.
How can I contact customer service?
Our team is available Monday–Friday and usually replies within 24 hours.
Email: support@fitsupplylab.com
''Ordered the ImpulseX and it arrived faster than expected. The team helped me fix a shipping mistake within hours — amazing support and great quality gear!”
Thomas E. New York, United States.