Shipping and Delivery

Who We Are

FitSupplyLab ("we," "us," or "our") operates the website www.fitsupplylab.com (the “Site”). Our goal is to provide a seamless, efficient, and transparent shipping process for your convenience and training satisfaction. Below you will find the definitive details of our fulfillment and shipping workflows.

By placing an order on our Site, you explicitly acknowledge and agree to the processing timelines, shipping windows, and delivery conditions outlined below.

Shipping Costs

• Free Standard Shipping: We proudly offer 100% free standard shipping on all orders across our platform.

Order Processing & Cancellation Rules

• Processing Timeline: Orders are verified, packed, and processed within 1 to 2 business days (Monday through Friday). Orders are not processed or handed to carriers on weekends or regional public holidays.

• Fulfillment Automation (No Cancellations): To maintain our fast delivery speeds, our systems are fully automated. Once an order is successfully paid at checkout, it is instantly transmitted to our fulfillment logistics hub. For this reason, orders cannot be canceled, redirected, or modified after purchase. If you change your mind, please wait for the package to arrive and follow our standard return instructions.

Delivery Timeframes & Carrier Delays

• Estimated Delivery Window: After processing, orders typically arrive within 5 to 8 business days, depending on your exact geographical location and local postal efficiency.

• Carrier Tracking: As soon as your order leaves our logistics hub, you will automatically receive a confirmation email containing your tracking number and a link to monitor your shipment's journey in real time.

• External Factors: Please note that delivery times are realistic operational estimates. Occasionally, transit times may be slightly extended due to external logistics factors outside of our direct control (such as local customs clearances, severe weather, or regional courier bottlenecks).

Delivery Confirmation & Address Accuracy

• Carrier Partnership: We partner with premium logistics lines and local postal networks (including USPS, DHL, FedEx, and Royal Mail) to ensure secure last-mile delivery to your doorstep.

• Fulfillment Milestone: Our legal delivery obligation is contractually fulfilled the moment the designated mail carrier logs the package tracking status as "Delivered" to the destination zip/postal code provided at checkout. FitSupplyLab cannot be held liable for packages stolen from porches or misplaced after an official carrier delivery scan has been completed.

• Address Accuracy: It is the buyer's strict responsibility to provide a 100% accurate and complete delivery address at checkout. We cannot reship or refund orders that fail to deliver due to incorrect address entries.

Lost or Damaged Items

• Damaged Deliveries: If your order arrives physically damaged or defective, please contact us at support@fitsupplylab.com within 5 days of delivery. Please attach a quick photo or short video showcasing the issue so our support team can instantly expedite a free replacement.

• Our Delivery Guarantee (Lost Packages): Your purchase is fully protected by our shipping guarantee. A shipment is not classified as officially lost in transit until 21 consecutive days have passed from the shipment date without a tracking update. If your package hits this 21-day window, contact us immediately. We will launch an official investigation with the carrier and instantly issue a brand-new replacement free of charge.

Contact Us

Our dedicated customer care team is active daily and ready to assist you with any tracking or delivery questions:

• FitSupplyLab

• Email: support@fitsupplylab.com

• Support Hours: Monday to Friday: 08:00 - 20:00 | Saturday and Sunday: 08:00 - 14:00