Shipping and Delivery

Who We Are

FitSupplyLab ("we," "us," or "our") operates the website www.fitsupplylab.com (the “Site”). Our goal is to provide a smooth and transparent shipping process for your convenience and satisfaction. Below you will find the details of our shipping process.

Shipping Costs

• Free Shipping: We offer free standard shipping on all orders.
• Delivery Area: We currently ship within the United States, United Kingdom, Canada, Australia, New Zealand. 
• Future Expansion: We plan to expand shipping to additional countries in the near future.

Order Processing Time

• Processing Time: Orders are processed within 1-2 business days, Monday through Friday.
• Cut-off Time: Orders placed before 22:00 (GMT+01:00) Central European Time (Amsterdam) are processed the same day. Orders placed after this cut-off will be processed the next business day.
• Non-Processing Days: Orders are not processed on weekends or public holidays.

Delivery Time

Estimated Delivery: Orders typically arrive within 5–7 business days after processing, depending on the destination. Please note that delivery times are estimates and may vary due to external factors outside of our control (e.g., carrier delays, customs, weather).

Shipping Process

• Courier Services: We partner with trusted carriers such as DHL, FedEx, and USPS to deliver your order safely and efficiently.
• Tracking Information: Once your order has shipped, you will receive an email with your tracking number and link to monitor your shipment in real time.

Lost or Damaged Items

• Damaged Orders: If your order arrives damaged, please contact us at support@fitsupplylab.com within 5 days of delivery. We will work quickly to resolve the issue.
• Lost Orders: If your order is lost in transit, contact us immediately and we will investigate with the carrier to arrange a replacement or other suitable resolution.

Contact Us

If you have questions or concerns about this Shipping Policy, please reach out to our support team:

FitSupplyLab - Coremotion Holdings LLC 
Email: support@fitsupplylab.com
Address: 15442 VENTURA BLVD, STE 201-2216, SHERMAN OAKS, CALIFORNIA 91403
Hours: (Monday - Friday) 08:00 - 20:00 (Saturday - Sunday) 08:00 - 14:00