Orders are usually processed within 24 hours. Once your package ships, you’ll receive a tracking link by email. Tracking can take up to 24–48 hours to update after dispatch.

Average delivery time is 6–9 business days, depending on your country and local carrier. Weekends and public holidays are not counted as business days.

If you made a mistake, contact us as soon as possible. If your order hasn’t shipped yet, we can update the address. Once it’s in transit, changes aren’t guaranteed, but we can always contact the courier on your behalf to help make sure the package arrives safely.

Yes, we ship to most countries. Available destinations will be shown at checkout before you pay.

Please contact us within a few days of delivery and include clear photos of the packaging and the product. We’ll review the case and arrange a replacement or another suitable solution.

You can track your package using the tracking number in your shipping email. The page updates automatically as your order moves through each facility.

Carriers often batch-scan packages. It’s normal for tracking to stay unchanged for several days. Your order is still moving. If there’s no update after 4 business days, contact us.