Refund policy
Returns & Refund Policy
We do everything we can to deliver your order to your full satisfaction. Occasionally, a product may not fully meet your expectations. For this reason, we offer a 60-day risk-free trial period.
By placing an order with FitSupplyLab, you agree to the terms and timelines outlined below.
Order Cancellations & Modifications
Because our order fulfillment system is fully automated, orders cannot be canceled or modified once payment is completed. If you change your mind after purchasing, please wait for the delivery to arrive to initiate your return process.
Return conditions and process
- Email us first at support@fitsupplylab.com to let us know you wish to return all or part of your order.
- If your return is eligible and within the permitted timeframe, we will send you further instructions.
- Pack the product securely in its original packaging.
- Ship the package to the return address provided by our customer service team. Do not ship items to the address on your shipping label, as our facility cannot track unregistered packages.
- Return shipping costs are the customer's responsibility and vary by location and carrier.
- Send the Track & Trace code to our customer service team.
Once we receive and inspect the product, we will process your refund within 7 days to the original payment method.
Damaged or defective products
If your product arrives damaged or defective, please contact us within 5 days of delivery. To help us resolve the issue quickly, we may request a short video showing the problem, as this allows us to assess whether it is covered under warranty. If the defect is covered, we will send a replacement free of charge. After 5 days, our standard return policy applies.
Can I return a product without contacting you first?
No. You must contact us before returning any product so we are aware of the shipment and can track it for proper processing. Returns sent without prior contact cannot be guaranteed.
My delivery did not arrive. What now?
Our standard shipping window is 5 to 9 business days. While packages usually arrive right on schedule, please note that carrier transits and local customs processing can occasionally cause minor delivery delays that are outside our direct control. We kindly ask for your patience during these peak transit periods.
However, your purchase is fully protected: if you have not received your order after 21 days, please contact us within 7 days and we will launch an official investigation and resend your order completely free of charge.
What is not eligible for a refund
- Lost return shipments that were not sent via a tracked and insured service
- Return shipments severely damaged due to inadequate packaging
- Returns sent to an incorrect address
- Returns submitted outside the eligible period
- Return shipping costs
Contact
If you have any questions about your return, the process, or anything else, please reach out to us at support@fitsupplylab.com.
FitSupplyLab
Email: support@fitsupplylab.com
Address: 15442 Ventura Blvd, Sherman Oaks, California 91403
Hours: Monday to Friday, 08:00 to 20:00 | Saturday and Sunday, 08:00 to 14:00